Canstar Blue has revealed its sought-after Customer Satisfaction Award listing this week, with Electrical retailer, The Good Guys, taking out the top spot for the second year running.
Demonstrating the highest rating of five stars across value, range, layout and catalogue categories, The Good Guys has achieved the highest level of customer satisfaction overall, outperforming competitors Harvey Norman, JB Hi-Fi, Retravision and Dick Smith.
“This is the second year in a row that we have seen The Good Guys take out the top position for customer satisfaction from our respondents,” said Rebecca Logan, a representative of Canstar Blue.
“It shows a consistently high level of customer satisfaction, which means that shoppers at The Good Guys know they are going to get the best experience, value and price they can get in the industry – which is a good thing,” she said.
The Award, drawn from Canstar Blue’s customer satisfaction survey to 2,500 people across Australia, revealed the insights of more than 1,600 respondents who had made a purchase in the past six months, who indicated what service and products helped them make the best purchasing decisions.
“Once again, the results show that The Good Guys received the highest rating in a number of categories – including price compared to other retailers, and value for money,” said Rebecca.
Rory Curtis, Proprietor of The Good Guys Tweed Heads, was delighted to hear of the recent win, saying that he believes that customer satisfaction is the most important part of being a Good Guy.
“Customer satisfaction is everything to us,” Rory said.
“To win this award means so much to the team here – and we pledge that we will keep up the good work to ensure customers get the best price, service and value every time they shop with us.”
The Good Guys Tweed Heads has always been committed to doing good, providing more than low prices and friendly and knowledgeable customer service. The Good Guys Local Giving Program sees a percentage of every transaction made in store and online donated back to local community organisations.
