By Alesha Capone
WERRIBEE Mercy Hospital has achieved positive results in their latest ‘Quality of Care’ report.
Every year the hospital publishes the report to inform residents about the ways they “deliver, promote and monitor the quality of care”.
Among the feedback was Victorian Patient Satisfaction Monitor results from June to December 2009, which showed 90 per cent of respondents were satisfied with Mercy staff involving them in decisions, compared to the average of 89 per cent for the state.
The hospital’s Community Care Units also conducted a family and carer feedback survey in March last year, with 100 per cent of people who responded saying they felt involved in the care of their relatives at an early stage.
In May 2010, a survey on some physiotherapy outpatients at the hospital found 93 per cent of patients rated accessing the service as good or very good, 97 per cent said their experience of physiotherapy was good or very good and 97 per cent of patients rated “other issues” such as privacy, sensitivity to needs and overall care, as good or very good.
A cleaning audit, which took place at the hospital in August, scored more than 95 per cent in each category, which was higher than required in all the risk areas.
The Mercy public hospitals which took part in a hand hygiene audit in the same month also showed compliance was at 71.7 per cent, compared to the Victorian benchmark of 60 per cent. In addition, Australian Council of Healthcare Standards clinical indicators showed the number of in-patient falls at Werribee Mercy Hospital was at 0.31 per cent for 2009-2010, below the public hospital average of 0.48 per cent.
