AS the first point of contact with the public, telephonists are often the most harassed people within an organisation.
Well, take pity on the telephonists at the Wyndham City Council.
There are 120,000 calls a year to the council’s switchboard – and it’s manned by two telephonists. The data was contained in a recently tabled customer service best value review.
The council, noting that other municipalities with a similar volume of calls had about six telephonists, has decided to investigate increasing the staff at Wyndham.
