Tile style … Tile and Slate Centre manager Jayne Orenshaw surveys some of the latest tiles. 59141 Picture: NATALIE GALLENTI
By Natalie Gallenti
Husband and wife team Andrew and Susan Fawaz took over the well known Melton business three years ago and haven’t looked back.
The successful business is set to nominate for the 2011 Melton Business Awards, a Melton Shire Council initiative supported by Star News Group and Business West.
The Fawaz’s are hoping its three times lucky after they took out the 2010 Best Micro Business and 2009 Best Trades & Construction Business categories in the same awards.
Mrs Fawaz said the couple had tried to invoke a real sense of community within the business and often referred clients to local tilers to help boost the workforce in the area. While her husband was always on hand to offer his expertise as a tiler and stone-setter.
“We are very customer focussed,” the proud business owner said.
“There is no question we can’t answer.”
Mrs Fawaz said being a smaller business allowed the well-trained staff to have a hands on approach which left customers feeling both satisfied and assured that they were given the best advice and products necessary for the job.
She also attributed the business’ success to manager Jayne Orenshaw, who has taken on her role with gusto and works hard to ensure customers are always offered the best service.
Ms Orenshaw said working within the small Melton community offered her a chance to meet most of the residents and there was a real sense of family within the company.
